Information Center / F.A.Q
Because of the tremendously busy Holiday Season, ground orders are shipped within 2-4 days. Express orders will still ship within 1-2 days.
Our facility will be active and shipping order until the end of December 22, we promise to ship out all orders placed on or before December 18.
Please consider UPS/FEDEX currently having delays but Ground Orders are usually delivered within 2-7 business days after the shipment. However, due to current conditions, we will not be able to refund your order because of late deliveries.
Order Cancellation / Changes to Orders
All requests regarding the orders must be received in writing via e-mail to firstname.lastname@example.org. Our customer service agents are not allowed to make any changes or cancellations over the phone. We hope you understand this policy is to your benefit to preventany potential mistakes that can be made by our staff.
Please be aware that at times substitutions of a variance in flavor, fragrance or packaging may occur in the gift baskets. We do reserve the right to make substitutions and do find the need to at various times throughout the year. We do not notify clients prior to component substitutions being made. Refunds, discounts or a new gift being shipped will not be offered due to a substitution.
Every gift basket is wrapped in shrink wrap, topped with a hand made bow and packaged in air pillows. It is then placed in a corrugated box and shipped via UPS.
Please note that delivery to PO Box destinations are not offered by UPS.
Shipping of orders will occur Monday through Friday only. We will not be able to ship order on Saturday or Sunday.
Orders placed with UPS Ground will be shipped within 48 hours. UPS ground deliveries will occur in 2-7 days depending on the location.
Orders placed with 3 Day, 2 Day or Next Day Air shipping Monday through Thursday will be shipped the next day. Orders placed on Friday, Saturday, Sunday will be shipped on Monday.
UPS does not deliver on Saturdays or Sundays. All days mentioned above are business day.
- Next Day Air Shipping: Order placed on Monday - It will be shipped on Tuesday - Delivery on Wednesday.
- 2 Day Shipping: Order placed on Monday - It will be shipped on Tuesday - Delivery on Thursday.
- 3 Day Shipping: Order place on Friday - Shipping on Monday - Delivery on Thursday.
We reserve the the right to alter same day shipping cut-off times during busy holiday periods.
Ice and cold Wrap: The gift baskets can optionally be shipped with an ice and cold wrap. This is only available with Next Day air shipping selection with an additional $7.50 surcharge for ice and cold wrap.
Returns / Refunds
You may make a claim for refund / re-shipment in case one of the following conditions take place:
- The product is damaged in transit.
- The product is delivered later than promised.
- There is a mistake or discrepancy in the order that is attributable to Merry Gift Baskets.
All claims must be received in writing via e-mail to email@example.com within 3 business days following the delivery of the gift product.
Refund or re-shipment will be at the sole discretion of Merry Gift Baskets and will only be issued after the product is received by the company and damages or discrepancies are verified by the company.
If the gift is simply not wanted, or the customer is not satisfied for any other reason other than a mistake by Merry Gift Baskets, you may ship it back to us at your own expense as long as it shipped back within 3 days of being delivered. A partial refund on the merchandise amount only will be offered. Original shipping will not be refunded. The gift must be un-opened, un-tampered with and shipped back within 3 days of being received. All gifts returned through no fault of the company will be charged a 20% restocking fee.
Please take note that we are closed and no shipping will occur on the following days. All orders due to ship on these days will ship the next operating business day.
- May 25th, 2020 in observance of Memorial Day.
- July 4th & July 5th 2020 in observance of Independence Day.
- September 7th, 2020 in observance of Labor Day.
- November 26th & 27th, 2020 in observance of Thanksgiving.
- December 23rd, 24th and 25th 2020 in observance of Christmas.
- December 31st, 2020 and January 1, 2021 in observance of New Year.